Return, Exchange & Refund Policy

We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return.

Eligibility

To be eligible for a return or exchange:

• The product must be in the same condition as received.

• The product must not have been misused, recklessly handled, or damaged due to improper use.

• The product should be returned with its original packaging and accessories.

• Proof of purchase may be required.

How to Request a Return or Exchange

To initiate a return or exchange, contact us at contactglacian@gmail.com within 7 days of receiving your order.

Do not ship the product back without contacting us first. Returns or exchanges sent without prior approval may not be accepted.

Once your request is approved, the customer is responsible for shipping the product back to Glacian Fitness.

Returns

For approved returns, ₹150 will be deducted from the final refundable amount towards the original forward shipping charges.

The remaining eligible amount will be refunded after the returned product has been received and inspected.

Exchanges

For approved exchanges, the customer must ship the product back to us.

If the issue is covered under warranty, no additional exchange shipping charge will apply.

If the issue is not covered under warranty, a ₹150 shipping charge will be applicable for the exchange.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a defective, damaged, or incorrect product, contact us as soon as possible with the required details and supporting video/photos so our team can evaluate the issue and assist you.

Misuse & Reckless Handling

Products that have been misused, recklessly handled, improperly cleaned, soaked in water, exposed to running water, or otherwise damaged due to improper use will not be eligible for warranty, return, exchange, or refund.

Please follow the product's cleaning and usage instructions carefully.

Sale & Discounted Orders

Products purchased using any sale, discount, coupon, promotional offer, or special pricing are not eligible for return or refund.

Sale & Discounted Orders

Products purchased under any sale, discount, coupon, promotional offer, or special pricing are not eligible for return, exchange, or refund.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the eligible refund amount will be processed to the original payment method.

Please allow up to 10 business days for the refund to reflect, depending on your bank or payment provider.

For any return, exchange, or refund-related questions, contact us at:

contactglacian@gmail.com